It is primarily a simulation where the contextual flow of the conversation matters a lot. One of the common mistakes is to think that there is a 100% correlation between the score of Confidence and the achievement of the conversation objectives.Īlthough this is true in most cases (great behaviors generate great quality of the conversation that, in the end, will generate the achievement of the objectives), SkillGym is not a deterministic exercise. The way SkillGym calculates the outcome of each objective is a bit tricky. Their color (green or red) shows the outcome clicking the icon will open a pop-up with a detailed description of the reasons why the objective has or has not been achieved. The Augmented Replay shows the position of the objectives using three small, numbered icons that can be found attached to the general timeline of the conversation at the bottom of the screen. In SkillGym, Objectives are three specific task-oriented outcomes that the trainee is asked to achieve during the conversation.įor each conversation, the three objectives are well outlined in the preparation room and, during the conversation, they are connected to three specific steps of the dialogue. One very interesting article about Self-Awareness and its importance as a fundamental KPI in soft-skills development can be found here (“Self-Awareness: the Single Factor Influencing the Most the Speed of Leadership Development”). The higher the self-awareness score, the closer the two evaluations are to each other.The comparison between the two values results in the self-awareness score.SkillGym will make the same evaluation based on your actual performance.At the end of the conversation, you are presented with a self-assessment comprised of a few questions in which you evaluate your performance based on certain competencies/skills/behaviors.SkillGym measures Self-Awareness in this way: This is a very important KPI since a higher level of Self-Awareness is normally associated with better performance and a faster improvement track. Self-Awareness measures the quality of the self-perception of the performance, as compared to the evaluation done by SkillGym. Our second most important KPI is called Self-Awareness. Over time, by using the post-conversation analyses with the Augmented Replay, you will find it easier and easier to make this decision based on the understanding of the body language of the character in front of you. The best way to improve on Confidence in SkillGym is to select sentences that you deem not only appropriate from a dialogue perspective, but also fitting in the real-time context (with whom you are talking to, how is it going so far, etc.). SkillGym measures such scores while automatically taking into account the entire (and dynamic) flow of the conversation. Whether such behavior scores high or low depends on the context in which it is used.For example, a text box saying, “How would you like to proceed?” includes a behavior named “asking open-ended questions” related to a skill named “Asking questions”. Behaviors are “hidden” in the way the user’s sentences are presented.This means the same skill can be developed by using different behaviors as the context varies.
SkillGym Analytics provides the trainee with extensive information, offering the possibility to delve deep into the dynamics of a conversation in order to understand how and where behaviors can improve.